StayRelive allows guests to choose between two cancellation policies when booking an apartment.

Refundable: Guests receive a full/partial refund upon cancellation more than 7 days prior to the check-in date. In the case of cancellations or changes in booking within 7 days of the check-in date, no full or partial refund will be granted.

Non-Refundable: No refund will be granted upon cancellation, regardless of the time of cancellation.

*Cleaning Fee will be refunded for any reservation cancellation, regardless of the cancellation policy.

**Applicable taxes will be retained and remitted

How it works

  • Some bookings are non-refundable. For these bookings, you will not receive a refund if you change or cancel.
  • Some bookings are refundable. For these bookings, you may be eligible for either a partial or full refund if you change or cancel as per the booking terms.
  • If your booking is eligible for a refund, we usually process the refund within the next 15 days.
  • After we process your refund, it may take up to 7 days for your financial institution to post the credit to your account, and up to 2 billing cycles for that credit to show on your statement.
  • Once we initiate your refund, we will email you a refund receipt with details regarding the refund amount.
  • In general, you will be refunded in the same form of payment and currency you used when booking.
  • Please check the rules and restrictions in your booking terms for refund details prior to initiating a change or cancellation.