Introduction

Welcome to StayRelive’s Privacy Policy!

At StayRelive, we believe in being transparent about how we conduct our business. In fact, it is one of our core values. We, therefore, would like to be very transparent about the way we collect and use your personal data. This privacy policy (“Policy”) was developed by StayRelive LLC (“us” or “we” or “StayRelive”) in order for you to understand how we, our subsidiaries and affiliates collect, use, communicate, protect, disclose, and make use of personal information in connection with our website (“Site”), our blogs (“Blogs”), our mobile application (“App”) or another service (collectively “Services” and each individually as “Service”). This Policy also tells you about your rights and choices with respect to your Personal Information, and how you can contact us if you have any questions or concerns.

We encourage you to read the policy carefully before you use any of our services. This Policy applies to all of our services that link to it. Your continued use of our services constitutes consent to the policy. If you have any questions or concerns regarding this policy, please contact us at contact@stayrelive.com

What information do we collect?

We collect two types of information regarding our visitors and users:

Unidentified and non-identifiable information pertaining to a Visitor or unidentified User, which may be made available to us, or collected automatically via his/her use of the Services (“Non-personal Information”). Such Non-personal Information does not enable us to identify the Visitor or User from whom it was collected. The Non-personal Information collected by us mainly consists of technical and aggregated usage information, such as visitors’ and users’ browsing and ‘clickstream activity on the services, session heatmaps and sheath maps on-identifying information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language, and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.

Individually identifiable information, namely information that identifies an individual or may with reasonable efforts cause the identification of an individual or maybe of private or sensitive nature (“Personal Information”). The Personal Information collected by us mainly consists of contact details (e.g., email address or phone number), billing details (name, physical billing address, payment method, and transaction details), which are only collected from Users with Paid Services, details regarding a browsing or usage session (IP address, Geo-location and/or device unique identifier), details regarding connected third party accounts (such as the email or username for a connected PayPal, Google or Facebook account), scanned identification documents provided to us (such as an ID card, driver’s license, passport or official company registration documents), correspondences (including those made through or uploaded to our Services), and any other Personal Information provided to us by Visitors and/or Users through their access to and/or use of the Services. For the avoidance of doubt, any Non-personal Information that is connected or linked to Personal Information (for example, in order to improve the Services we offer) is deemed and treated by us as Personal Information, as long as such connection or linkage exists.

How do we collect this information?

We collect information mainly in three ways:

We collect information through your use of the services. When you visit or use our Services, including when you browse the website or any user website, register a User Account, make an inquiry or a booking of a property, we are aware of it and will usually gather, collect and record such uses, sessions and related information, either independently or with the help of third-party services, including through the use of “cookies” and other tracking technologies.

We collect information which you provide us voluntarily. For example, we collect the Personal Information you provide us when you register to our Services; when you sign in to our Services via third-party services such as Facebook or Google; when you make inquiries or bookings for certain apartments; when you submit or upload such Personal Information as you use any of our Services; and/or when you contact us directly by any communication channel (e.g., telephone, email).

We also collect information from third-party sources as described in Section 11 below.

Some information you provide through the Services is collected and processed by third parties on our behalf. For example, when you make an online booking through the Services, we need to collect your credit or debit card information. This information is collected and processed by third-party payment processors.

How do we use this information?

We use the collected information to:

• Provide you with our Services as an unregistered or registered user of the Site, process transactions, and send related information such as confirmations and invoices;
• Send you technical notices, updates, security alerts, and support and administrative messages;
• Respond to your comments, questions, and requests and provide customer service;
• Manage and improve the performance of our products and Services;
• Communicate with you about products, services, offers, promotions, rewards, and events offered by StayRelive and others, and provide news and information we think will be of interest to you;
• For audits and reporting purposes;
• Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of StayRelive, as well as that of our employees, our agents, or others, and to comply with applicable law and government requests;
• Provide and deliver the Services, process transactions and send related information such as confirmations and invoices;
• Monitor and analyze trends, usage, and activities in connection with our Services;
• Revise, modify, and update existing Services and develop new Services;
• Carry out any other purpose described to you at the time the information was collected.

We only collect personal information that is required for us to collect by our legal obligations or is necessary to fulfill the Services.

How do we disclose this personal information?

We may disclose personal information in the following circumstances and to the following parties:

• Other companies belonging to or directly affiliated with StayRelive and always in accordance with this policy. Note that sharing of Personal Information from StayRelive subsidiaries and affiliated companies in the UAE with StayRelive’s Indian subsidiary adheres to the UAE data laws privacy shield frameworks.
• Certain service providers perform a number of services on our behalf, such as web hosting, email service providers, payment processing, analytics, etc. To do so, we sometimes need to share your personal information with them for the purposes described above. These service providers are located around the world. Therefore, the personal data that we collect may be transferred to and stored in countries outside of your jurisdiction. Any international transfer of your personal information is made by following the appropriate safeguards.
• Certain third parties when required by law, and when necessary to provide, and protect our Services.
• Certain third-party partners, after we receive your explicit consent. We will request your consent to share personal information about you with third parties so that they may provide you with special offers, promotional materials, and other materials that may be of interest to you.
• Aggregated information that does not identify specific individuals.